And that's all... Welcome to CTC!
Flexibility:
There are no restrictions on the minimum or maximum number of hours for CTC. The areas you work in and the number of hours you add each week are entirely up to you. It's an excellent approach to support another employment, academic pursuits, or familial obligations.
Support:
Being a self-employed professional alone might be frightening. You must be aware of where to locate clients, make appointments with them, and handle payments. CTC takes care of all of that. We provide help seven days a week, and thanks to our user-friendly software, you simply need to let us know when you're available to work..
Earnings:
CTC pros keep 100% of tips in addition to 72% of the booking fees. An average professional can earn up to 900 euros per week depending on how much time they are accessible.
Rewards:
CTC offers a unique benefits package to professionals who work regularly. Priority listings, personalized recommendations, and 100% profit on selected reservations.
Congratulations for completing the first stage of becoming your own boss and joining the CTC family!
What’s next? with the help of this automated system and application, you can launch your own activity and work for yourself. You are always free to choose your shifts, create an enduring connection with your clients. Your profile and service will receive free promotion from CTC with a secure payment assurance.
What exactly are you supposed to do? you will be required to consistently provide an excellent customer service. You'll need to make sure you're available throughout the times you've set for your availability because you'll oversee respecting your schedule. You must also make sure that you arrive on time for every appointment through organizing your own travel arrangements to and from them, making sure you have everything you need, and doing the service as effectively as you can.
The second last step in the application process is to verify that you agree to these Terms and Conditions; following this we will notify you with our answer. Once approved, we would require a recent criminal record which would be paid by us. Once this is received, you would receive the final approval and all the necessary guidance to start your journey with us!
After being hired, you will receive an employee number that you must use in your correspondence with CTC pro care. In all communications with CTC professionals support through email or WhatsApp, please include a RE (reference) about the topic of the support the message subject.
For Professionals approved as part of a registered company rather than an Independent Pro: When it comes to the client, you are representing CTC. The uniform you would use shall the one f CTC, and the clients you serve, shall book you again through CTC.
Your account would be suspended for any such violation. You would the correct info about your Freelancer account (Autonomo), as well as the legal name and VAT number of the business where you are employed to properly bill you, and to be able to adhere to the restriction of a maximum of three specialists from the same company when you are representing one.
Criminal History: Your provided criminal history can only be three months old at most. Your account will be credited with 4 euros upon its submission.
Livestreaming option requirements:
When it's your turn to start your livestream, please define the time restrictions that will be used to determine your availability. The Livestream operates essentially in the logic as setting your own schedule for the minimums, but you are also able to extend for longer hours.
Booking confirmations:
After being informed of a booking, you must confirm it as soon as humanly possible. You also have till the end of rest time and the end of the first preparation time for late bookings to confirm. You must know that the client’s booking is confirmed as soon as they choose you, pay the fees, and check out. Your confirmation is an internal procedure and not related to the client.
- “Appointment time”:
It is the exact time and day of the confirmed service.
- Confirm your bookings:
o Once a client confirms a reservation, makes a payment, and completes the checkout process, you are automatically confirmed for that client as he had booked you within a period you have voluntarily made yourself available, either through setting your schedule on the platform or through livestream. However, as soon as you receive the booking confirmation email and notification through your APP, and SMS on your mobile number, you must log in to your account and confirm receipt. For late reservations, you shall confirm during the preparation 30 mins period at the start of the shift, or during the 30 minutes rest period post the service.
o You will have plenty of time to log in and confirm for early reservations even or last minute ones.
o As soon as you receive and confirm a booking, you shall send the client a WhatsApp or SMS in case they do not have WhatsApp service, introducing yourself, expressing your excitement to look after them, and asking if they have any concerns (an example of the content of such a message will be supplied to you in the hiring "welcome email").
- Notifications:
You need to confirm the following:
o Ensure that the booking confirmation email from Care to Casa does not wind up in your junk mail bin by turning on loud and clear email notifications. Simply move it to your inbox if it happens the first time, and it typically won't happen again after that.
o In a similar fashion, check that the App Notifications are set to Loud and Clear.
o Ensure that the SMS notification on your phone is set loud and clear.
o Constantly review all CTC alerts. Make it a routine.
o As soon as you learn about a booking, you must enter into your account and confirm it.
o If you have an existing appointment and a future one scheduled. After every appointment, at the designated time for rest, and before you enter the travel time for the following one, you must check your phone to confirm an upcoming booking.
The customer may schedule you for a maximum of five consecutive services at the same location.
Incidences, delays, and cancellations:
- No show by the Pro, and the "appointment" was not cancelled:
- If you do not cancel within the specified time and do not show up at all for the appointment. Your account would be put under review.
- This immediately affects our reputation and credibility. We would like to hear out the reason as it could’ve happened because of “force majeure”. Your subsequent service will be subject to a 50 percent brut fee penalty sine we would have to make it up to the client with a discount, so we do not lose him/her.
Neglecting to confirm a scheduled appointment:
We will treat a missed appointment the same way as a no-show in terms of sanctions and fines if you have an impending appointment but forget to confirm before entering the travel time.
Appointment confirmed, buy the PRO arrives late:
You must contact the client and advise them of this to ensure that they are alerted. And make up for the time they've lost. You must also ensure that subsequent bookings are not impacted by taking the necessary measures in case you believe it would cause delays for upcoming appointments.
The client has the right to cancel appointment and choose more than 30 minutes late as a reason, and he would have the right for requesting a full refund. In such a case, you would be penalized 30% for your upcoming two services of the same category. To keep the client, we would five them a 20% discount for their upcoming two appointments of the same service category.
Appointment confirmed, however you arrived late and failed to alert the client:
The same rules apply in case you alert the client or fail to do so. But you account could be put under review in case of the latter.
Types of confirmed reservation cancellations:
- Late cancelation: Any cancelation before the last 24 hours before the clients booking. Two of such cancellations are permitted per year before the account is put on hold for review. A penalty of 50% would be applied for the upcoming service of the second time it happens. The penalty could be waived based on the professional’s explanation.
- Emergency cancelation: Any cancelation that takes place within the last 24 hours of the appointment time. Regardless of when the booking was made by the client.
Steps to cancel an appointment:
- Go to your pro account first, then cancel the that specific booking.
- Make sure that the cancellation was successful and confirmed via the automatic notifications.
- If you can't log in to your account, you can still make changes by clicking the "cancel appointment" option in the email notification of a client reservation.
- Additionally, if you must cancel an appointment, send an email to procare@caretocasa.com with the subject "Confirmed appointment cancellation" and your employment ID number, explaining the reason of the cancelation to avoid any penalties.
- Only 2 late cancellations per year are permitted before your account will be put on hold for reassessment in addition to any applicable penalties.
Steps to take for an emergency cancelation:
- You shall take the same steps as in the Late cancelation, and the same procedure and penalties apply.
- In both situations, we ask that you to message the customer, and apologize for the inconvenience and inform them adhere to the guidelines in the cancellation email they just received.
The client is absent from the appointment location:
The following actions should be taken if the client is absent when you arrive for an appointment:
- At the address door, tap three times. - Call the client or message them on WhatsApp. – Wait for 10 minutes – Tap and try to contact them again, wait another 10 minutes.
- If still no answer: Snap a photo of yourself in front of the main door, check the surrounding area, until a total of 30 minutes has passed.
- At this point, feel free to cancel the appointment with, client not at location as a reason. Then email procare@caretocasa.com along with the booking reference number and employment ID number to confirm the reasoning of the appointment cancelation.
Service incidents:
o Inappropriate behaviour of any kind is not tolerated neither from the customer nor from the Professional. We shall thus investigate your issue and take the necessary steps.
o Access to your bookings in your account. Once you've finished the service, you may review the customer and enter all your comments in the designated section.
o You can also send us an email at procare@caretocasa.com, and we'll try our best to help you out as soon as we can. You shall get in touch with us via the phone in case the emergency requires so.
Repeat bookings with you by the same client:
o Customers must use our website and app to rebook you, where they can look you up by professional’s page or location. We strive to offer the greatest service because we want them to use you again.
Service extensions: o If a customer wants to extend an ongoing service, they can log onto their account, and try to extend the service via the Service Extension button to the booking in question, select the time, pay the price, and check out. This is only feasible if you don't have another reservation after the designated "rest + travel" period.
Indemnity Insurance
o As a result of your responsibility for the service you render, you are required to be covered in the event of a workplace accident by your Autonomo status or by means of any other employment insurance form in case you have been approved as part of a company.
Charges:
- Log in to your account in the rest time post once the service is finished, then send the " service completion and payment request" for that service. You'll receive your payment in 10 business days the latest (depending on your financial institution).
Rates:
- You will receive 72% of the base rate the client pays. Your revenue for evenings, weekends, and holidays would be 72% of the basic rate charged to clients plus a 10% increase. For shifts that take place after hours, you would be paid 72% of the client's standard rate amount plus a 20% increase.
Rates categories:
- Depending on the GEO location, CTC has two rate categories. But the same rules apply in terms of revenue for the professional.
IVA:
- The 21 percent IVA will be included in the total revenue (fee) you receive.
IRPF:
As an AUTONOMO, there is a 15% retainer that we are required to hold on to and pay to the Hacienda on your behalf. This amount would be subtracted from your overall charge. You would settle this balance with the hacienda directly.
Variable rates:
- Clients' evening rates (from 7:00 pm to 11:30 pm) will be 15% higher than usual. 10% of which is given to you.
- On weekends, during high season (June-August), and on holidays, you will always be paid 10% more than your regular rate.
- Independent Professionals will be paid 20% more than usual for after-hours shifts (11:30 pm to 7:00 am) for applicable services. Clients will pay rates that are 25% higher.
- In both circumstances, CTC keeps 5% of the increase as admin fees.
Client promotions and discounts:
- Your gross compensation will not change because of the promotions we offer. We must spread the word about our group and team. Now all you need to do is make sure you uphold our standards and offer exceptional service.
- Because CTC is new at first, we will run multiple promotions early on with discounts of at least 10%, up to 20%, and 25% without affecting your revenue. We will also make significant marketing investments on your behalf.
- Any referral, promotional, or package discounts have no impact on your income.
- Refer to the Client FAQ for help understanding the promotions and bundles.
Bill to CTC:
- After completing a service, log into your account to enter the service completion and payment request. You will receive an invoice from us made on your behalf for that service based on it. It would require your review, approval, and send back an invoice number to be attached it.
All promotions we offer are of a great benefit to our platform and professionals.
Client testimonials:
- Customers can rate the professionals after each service. Positive client reviews increase the credibility and appeal of your profile.
- Potential clients will be able to see examples of your excellent work with past clients. They are more inclined to book you as a result.
Evaluate your client:
- You have a lot to offer as a caregiver. If your experience was unpleasant, your remark will let us know about the issue and help us take the necessary action.
- Please fill the client evaluation remark section after the service if there are any unpleasant incidents or the overall experience with the client.
Independent Professionals have priority:
- This depends on several variables, including the amount of repeat reservations from the same user, the number of hours you are available on our platform—the more hours you are available, the higher the priority—and the length of time you have worked with us.
The Standing of Independent Professionals:
- At CTC, we value the knowledge of our staff members. We want to be known as a very reputable and high-quality on-demand service provider.
- Our extremely stringent registration procedure is well-known in the result to build such a standard, so independent specialists at CTC are held in high respect.
PRO feedback:
- We always appreciate constructive feedback. Feel free to send us an email the procare@caretocasa.com with your general feedback about any of our functions to we can have a better platform for all.
PRO account deletion:
- Send us an email at procare@caretocasa.com or contact us on WhatsApp with the subject "Deactivate MY PRO ACCOUNT" and your employment number, and the reason behind your decision.
This is the Privacy Policy for Care to Casa S.L., with the following registered address: Avenida Del Prado s/n, Urb. Fuente Aloha, Marbella, Malaga, 29660 ("Care to Casa", "CTC", "us", "we", or "our") operated by PowerNuvo S.L.. It explains how we, as data controllers, collect, use, and share information about you (including personal information) through our website at www.caretocasa.com and our app "Care to Casa" (collectively referred to as "the Site"), which you can use to book treatments and services ("Treatments") and/or purchase related goods ("Products") (collectively referred to as "the Services"), and through other interactions with us that you may have. It also describes your rights as a user of our Services to regulate how your data is used. Any information about a natural person that permits that person to be identified directly or indirectly from that information is considered personal information. Users of the Services on whose behalf Treatment bookings are made or Products are purchased are referred to as "Users" in this Policy. Users of the Services on whose behalf we offer Treatments are referred to as Independent Professionals, Caregivers, or Independent Professionals in this Policy. Before you begin using the Website, please read this Privacy Policy carefully.
Our website Terms of Use, in addition to this Privacy and Cookies Policy, apply to your use of the Services and are, where applicable, incorporated by reference into this Privacy Policy.
Our primary goals in collecting information are to provide our Services to our Users and Independent Professionals, to better respond to their requests for help or information, to improve our Services and their features and content, and to promote our Services through our website and app, as well as through events, newsletters, competitions, and promotions where you have given us permission to do so.
Information we may obtain from other sources or that is gathered automatically. Our affiliates and third-party sources, such as our third-party service providers (such as events, marketing services, and payment providers), publicly available data, other companies, and referrals, may collect information.
When you visit the Website, our web server may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you arrived at the Website, and your IP address (the unique address that identifies your device on the internet) and operating system. This information cannot be used to identify you, and it is solely used to help us provide a better experience on the Website and to collect broad demographic data for aggregate usage.
We may collect personal information from time to time from publicly available sources, such as LinkedIn, or from a publicly available online registry to which you provide your information, or from your company's website, in order to contact you in our legitimate business interests about business opportunities that we believe may require your participation. In our first correspondence with you, we'll let you know whether we got your information from a third-party source for these objectives.
- identify Users and Independent Professionals when they sign into their accounts using the personal information described above.
- enable us to process Users' bookings of Massage Treatments on behalf of Independent Professionals and purchases of Products on behalf of Retailers, send confirmation of Massage Treatment bookings or cancellations of bookings, and enable Users and Independent Professionals to access other information or assistance offered through the Services that they request, such as customer service requests or assistance with dispute resolution.
- manage the accounts of Users and Therapists.
- To evaluate and verify Independent Professionals' qualifications and credentials, as well as to build and maintain profiles of Independent Professionals;
- To coordinate and execute payment for Treatments scheduled by Users on behalf of Independent Professionals.
- analyze the use of the Services and visits to the Site/App in order to improve our content and Services, including demographic research and sales data tracking.
- if you have not objected, send you information to Users and Independent Professionals that we believe you will find useful or that you have requested from us, such as marketing communications like emails about any improvements to the Products or Services, special offers or promotions, events, competitions, or new Products or Services.
- give you information about any improvements to existing products or services, special offers or promotions, events or contests, new products or services of carefully selected Business Partners where you have not objected. Care to Casa does not disclose any of its Users' or Independent Professionals' personal information with any Business Partners, but you may notice our Business Partners' names, logos, and other brand references in the emails we send you.
For fraud protection, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes, we may review, scan, or analyze your communications on the CTC Platform between the User and the Service provider. We may also scan, evaluate, or analyze messages to debug, improve, or expand product offerings in specific situations. Wherever possible, we use automated approaches. However, we may need to analyze some communications manually on occasion, such as for fraud investigations and customer service, or to assess and improve the functionality of these automated systems. We will not examine, scan, or analyze your messaging communications in order to send you third-party marketing messages, and we will not sell these communications' reviews or analyses. Urban's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and enhancing and assuring the adequate operation of our services justifies these efforts.
In the tables below, we've described how we use your personal information, the categories of information it belongs to, and the legal basis or bases we use to process it, including when we depend on our legitimate interests and how we identify those interests. Depending on the specific purposes for which we are utilizing the information, we may process your information on more than one legal basis. We constantly take care to combine your privacy rights with legitimate interests when we rely on them.
Please keep in mind that these are only a few examples of the types of personal information we gather and how we can utilize it. We may collect various types of personal information from time to time, including but not limited to information you voluntarily provide to us. If you require further information, please contact us at customercare@caretocasa.com.
| Purpose | Type of data | Lawful basis for processing |
|---|---|---|
| To register a new User | Identity, contact, technical | It is necessary for us to perform our contract with you; it is in our legitimate interests in operating our Services to analyse how they are utilized and improve them. |
| To identify you as a User when you sign in to your account | Identity, Technical data | It is necessary for us to perform our contract with you; it is in our legitimate interests in operating our Services to analyse how they are utilized and improve them. |
| To process and deliver a massage request from a User | Identity, contact, profile data, assessment data, location data, technical data, transaction data, operational data | It is necessary for us to perform our contract with you; it is in our legitimate interests in operating our Services to analyse how they are utilized and improve them. |
| Managing collection of payment for Massage Treatments booked by Users on behalf of Independent Professionals or Products purchased by Users on behalf of Retailers | Identity, contact, financial data, transaction data, operational data | Necessary for performance of the contract with Users, Independent Professionals and Retailers |
| Assisting Users with queries and problems in live chats on site | Technical data, operational data, identity, contact | It is in our legitimate interests to fix problems in order to guarantee that our Services work as smoothly as feasible in order to increase User happiness. |
| To administer and protect the website and app and Services (including troubleshooting, data analysis, testing and system review) | Identity, contact, technical data | In order for us to administer our website, app, and services, handle administration and IT services, and maintain network security, it is in our legitimate interests. |
| To manage our connection with Users by sending emails to confirm Massage Treatment bookings, cancel bookings, or return purchased products. | Identity, contact, technical data, transaction data | Necessary to carry out a contract with the User; in our legitimate interests in maintaining and developing the Services' operation |
| Users are being asked to complete ratings and feedback questionnaires about Independent Professionals and treatments they have received. | Identity, contact, usage, profile data | In order to guarantee that Massage Treatment standards are maintained, we have a genuine interest in learning how Users use, appreciate, and rate the Services. |
| Inviting Users to take part in any promotions, events or competitions | Identity, contact, usage data, marketing and communications data | In the legitimate interests of the business to encourage Users to use the Services, with consent where required by law or where Users have not objected. |
| To make recommendations and suggestions to Users | Identity, contact data, usage data, profile data, marketing and communications data, aggregated data | In the legitimate interests of the business to develop and grow |
| To advertise and market our site and app and services to Users | Usage data, marketing and communications data, aggregated data | In the event of direct marketing email messages, with consent as required by law or where Users have not objected; in the case of analysis and evaluation of our Services and campaigns in the legitimate interests of the business to expand and grow |
| To provide Users information about carefully selected Business Partners' products or services, special offers or promotions, events or competitions. | Identity, contact, usage, profile, marketing and communications, aggregated data | In the legitimate interests of the business to encourage Users to use our Business Partners' Products and Services, we collect permission as needed by law. |
| To notify Users about any changes to our website and/or app and /or Products and/or Services | Identity data, contact data | Necessary for the fulfilment of a contract with the User and for the business's legitimate interests in the smooth operation of the Services |
| To notify Users of any changes to the Privacy Policy or changes to our Terms and Conditions | Identity data, contact data | Compliance with a legal requirement |
| To maintain a blacklist/fraud identity system | Identity data, contact data, financial data. | Protecting the business from fraud is in the legitimate interests of the company. |
| To record Treatment Reports by Independent Professionals which could from time to time include health data | Treatment report assessment data (which may include health data), information regarding aftercare tips, treatment specifics and wellness information | Users must give their permission for Treatment Reports to be collected. |
| To record Service Notes which are used to provide information to Independent Professionals to deliver treatments | Information provided by users which may include access information | It is in our legitimate interests for us to deliver Services that are as efficient and reliable as feasible. This information is willingly supplied. |
| To gather location data on Users in order to inform the Independent Professionals of the location in which to perform the treatment | Identity data, contact data, Location data | It is in our legitimate interests to provide Services that are as efficient and smooth-running as possible, so it is necessary to fulfill the contract for services for the User. You will be prompted if you allow us access to your location if this information is obtained automatically through your device. We require your address so that the Independent Professionals know where the treatment will take place. |
| To provide mediation between User and Independent Professional in the event of a User complaint of unsatisfactory treatment | Identity, contact, assessment, financial data | Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services |
| Purpose | Type of data | Type of data |
|---|---|---|
| To register a new Independent Professional | Identity, contact, technical | Necessary for the execution of our contract with Independent Professionals, as well as our legitimate interests in operating our Services |
| To identify a Independent Professional when they sign in to their account | Identity, Technical data | Necessary for the performance of our contract with the Professional |
| To allocate and transmit a Treatment reservation to the appropriate Therapist (based on location and/or profile, rating, or User preference). | Identity, contact, profile data, assessment data, location data, technical data, transaction data, operational data | Required for the User contract to be fulfilled, as well as our contract with the Therapist to be fulfilled by submitting relevant bookings. |
| Managing collection of payment by Users for Treatments on behalf of Independent Professionals and management of transfer of payments to Independent Professionals | Identity, contact, financial data, transaction data, operational data | Required for the fulfilment of our contract with both the Independent Professional and the User (processing payment by the User and collecting payment on behalf of the Therapist for Treatments ordered by the User). |
| Assisting Independent Professionals with queries and problems in live chats on site | Identity, contact, technical data, operational data | It is necessary for the performance of the contract with Independent Professionals, and it is in our legitimate interests to address problems in order to guarantee that the Services work as smoothly as possible in order to improve User satisfaction. |
| To administer and protect the site and app and Services (including troubleshooting, data analysis, testing and system review) | Identity, contact, technical data | In our legitimate interests to run our website, app and Services, manage administration and IT services and ensure network safety and security |
| To manage our relationship with Independent Professionals by sending confirmatory emails of bookings or cancellations with Users | Identity, contact, technical data, transaction data | Necessary for the performance of a contract with the User, necessary for the fulfilment of a contract with the Independent Professional, in our legitimate interests in maintaining and improving the running of the Services |
| To maintain profiles on Independent Professionals including photograph(s), biography, treatments offered, languages spoken. | Identity, contact, assessment, profile data | Necessary for the performance of a contract with the Professional and User, in our legitimate interests in maintaining and improving the running of the Services |
| To assess Independent Professionals' use of the App and their interactions with users. For example, utilizing algorithms applied to ratings and reviews, we may analyze average ratings acquired from our evaluations. We collect all of the evaluations you've received from previous clients, give them a weighted rating, and display it in your profile as well as in the ranking algorithm that returns a list of Independent Professionals available to customers while they're searching/booking. | Identity, contact, assessment, profile data | In our legitimate interests in maintaining and improving the quality and the running of the Services |
| Providing Independent Professionals with feedback from Users including results of ratings reviews and feedback surveys | Providing Independent Professionals with feedback from Users including results of ratings reviews and feedback surveys Identity, contact, assessment, profile data | Required for the fulfilment of a contract with the Therapist, as well as our legitimate interests in maintaining and developing the Services' operations. |
| Inviting Independent Professionals to take part in any promotions, events or competitions | Identity, contact, usage data, marketing and communications data | With consent as required by law, In the legitimate interests of the business to encourage Independent Professionals to use the Services |
| To advertise and market our website, app and Services | Identity, contact, Usage, marketing and communications, aggregated data | In the legitimate interests of the firm to develop and flourish, with consent as required by law |
| To send Independent Professionals' information about products or services, special offers or promotions, events or competitions of carefully selected Business Partners. | Identity, contact, usage, profile, marketing and communications, aggregated data | In the legitimate interests of the business to encourage Independent Professionals to utilize our Business Partners' Products and Services, we obtained consent as required by law. |
| To notify Independent Professionals about any changes to our website, and/or app and /or Services | Identity, contact data | Necessary for the performance of a contract with the Professional and in the legitimate interests of the business to ensure the smooth running of the Services |
| To notify Independent Professionals of any changes to our Privacy Policy or changes to our contract terms and conditions | Identity, contact data | Compliance with a legal obligation |
| To maintain a blacklist/fraud identity system | Identity, contact, financial data | In the legitimate interests of the business to protect the business from fraud |
| To gather location data on Independent Professionals to share with Users to inform them as to when the Professional may arrive to deliver the Treatments | Identity data, contact data, Location data | Necessary to fulfil the contract for Services for the User, in our legitimate interests to provide Services that are as efficient and smooth running as possible |
| To record Treat Reports if a User enables this feature, some Professionals personal data will be captured against this Treatment report | Identity data | In our legitimate interests to provide Services that are as efficient and smooth operation as possible, it is necessary to fulfill the contract for Services for the User. You will be prompted if you allow us access to your location if this information is obtained automatically through your device. |
| To provide mediation between User and Independent Professional in the event of a User complaint of unsatisfactory treatment | Identity, contact, assessment, financial data | Necessary to fulfil the contract for services for the User, in our legitimate interests to provide Services |
| To monitor correct use by Independent Professionals of our proprietary technology and Users' personal data | Identity, contact, technical, usage data | In our legitimate interests to monitor correct use of our proprietary technology and Users' personal data and for record-keeping purposes |
- We may share the information Users give with Independent Professionals to assist them in providing the Treatments booked by Users in order to provide the Services. - In order to deliver the Services, we may share information provided by Independent Professionals with Users in order to aid them in choosing a Professional with whom to book a service Treatment. - We may share the information you provide or that we otherwise collect through your use of the Services (including, where applicable, personal information) with carefully selected third-parties such as affiliates, consultants, and contractors who assist us with our business and operations, such as processing transactions, fulfilling requests for information or assistance, receiving and sending communications ,analyzing data, and providing other support services such as advertising, PR, events related services and other web related services such as web hosting and web-monitoring services including analytics providers and search information providers. These third parties will keep the information private and will only use it to perform the related service(s) or as otherwise permitted or required by law. - In some situations, we collaborate with carefully selected organizations, known as Business Partners, and with your permission, we may give you information about these third-party Business Partners' products or services in our contacts with you. We do not directly share your personal information with these third parties. - We may share aggregate statistics about Website visitors with prospective partners, advertisers, sponsors, and other reputable third parties in order to describe our services and for other authorized purposes. - You agree that any personal information we hold about you may be transferred to that reorganized entity or third party if we undergo reorganization or are sold to a third party. - If we are legally obligated or permitted to do so, we may reveal your personal information (for example if required by law or by a court order or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or Service, or the rights, property or personal safety of any person). - If you connect the Services to Apple Health, information about your usage of the Services, including as the treatments you had and how often you utilized them, may be recorded. You decide whether or not to share this information with Apple Health, and Apple Health will manage it according to their own privacy policies. For further information, please examine this as well as your Apple Health settings.
If you are a Professional, you are responsible for ensuring that any personal information you acquire about Users in the course of providing the Services complies with applicable data protection law. Care to Casa disclaims any responsibility for this personal data processing. You are responsible for any misuse of personal information that you may gather while using the Services if you are a User. Care to Casa disclaims any responsibility for this personal data processing.
The Site also collects information about your access to the Site using cookies or similar technology. Cookies are little text files with a unique reference code that a website saves on your device in order to record and track information about you. Several of the cookies we use are session cookies that only last until you close your browser. Other cookies are used to recognize you when you return to the Site and have a longer lifespan. Please check our Cookie Policy for additional information on the cookies we use, how we use them, and how to disable them.
Users and Independent Professionals may have access to chat rooms, bulletin boards, news groups, and/or other public forums on the Site from time to time. Any information you disclose in these places becomes public knowledge, so you should use them with caution and never provide personal information.
We place a high priority on ensuring the safety of children while they use the internet. Our Site and Services are not designed at or intended for children, and we do not intentionally collect personal information from them. You may contact us at customercare@caretocasa.com if you suspect your child has provided us with personal information without your permission.
The Site may contain links to external websites from time to time. Third parties may collect or share information about you if you click on those links or enable those connections. We have no control over these third parties, and we are not responsible for the content of their websites, as well as their privacy policies and practices. You should carefully read the privacy policies of any third-party websites you visit.
All payments transactions made through the Services are conducted through Revolut Payment system. You will be providing credit or debit card information directly to these providers who process payment details, encrypting your credit/debit card information and authorising payment https://www.revolut.com/privacy-policy
- The security of any personal information associated with Users and Independent Professionals is extremely important to us. We've put in place necessary technical and organizational safeguards to maintain the security of your data and to protect any personal information that's sent, stored, or otherwise processed from unintentional or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Furthermore, only those employees, agents, contractors, and other third parties with a business need to know have access to this information. They will only process it if we tell them to, and they are bound by a strict confidentiality agreement. - You are also responsible for the safety and security of your personal information. You are responsible for keeping your log in and/or password confidential if you have a secure log in and/or password for access to specific portions of our Site. We request that you do not share your log-in information or password with anybody. We also advise you to exercise caution when providing information in public areas of the Site, such as message boards. Any user of the Site or Services can see the information you share in public areas. It's also a good idea to close your browser when you're done using it to prevent others from accessing your personal information. - Because no electronic data transmission over the internet or information storage can be guaranteed to be completely secure or error-free, we cannot warrant or guarantee the security of information you submit via the Site or Service to our Site or Service, and any such submission is at your own risk.
The information you provide through the Services is transferred to and kept on secure servers both inside and outside the European Economic Area ("EEA"), such as in the United States. We will take precautions to ensure that your privacy rights are protected if we move your information outside of the EEA in this way. We cooperate with essential service providers such as Google, Facebook, Amazon Web Services, and Salesforce, for example, and have signed data processing addendums that reflect data transfer procedures to offer adequate protection to personal data transmitted outside the EEA, as described above. Please contact us if you require any other information.
We shall use your personal information to send you marketing and promotional communications via email about our products/services or to send you feedback surveys and ratings review requests on treatments supplied if we have your consent or if you have not objected to receiving (as applicable). As previously stated, where we partner and cooperate with carefully selected Business Partners, information from our Business Partners may be included in our email correspondence. You can opt out of receiving future marketing messages at any time by clicking the unsubscribe link included in each message or contacting us via email at customercare@caretocasa.com.
For us to meet our contractual duties to you, we need to keep your information (including your personal information, where applicable) for as long as you are an active user of the Services, and for as long as is legally needed or authorized. We may need to keep certain personal information after a User account has been closed for varying periods of time, depending on the type of personal information involved, for example, to enforce our terms, to prevent fraud, to identify, issue, or resolve any legal claims, for proper record-keeping purposes, and/or as required by applicable law. We may also save certain personal information after you have expressed an objection to receiving Care to Casa marketing communications in order to ensure that your wishes are honored and that we do not contact you again. We may keep aggregated information for a longer period of time for research purposes and to assist us in developing and improving Services. Aggregate data retained or utilized for these purposes cannot be used to identify you.
Under certain circumstances, you have the right to: - To receive a copy of your personal information that we have on file. - To request that your personal information held by us be corrected or erased. - In some cases, you have the right to request that we stop processing your personal data. - To object to your personal data being processed for the purpose of sending you direct marketing communications. - To ask for a temporary halt to the processing of your personal data while we examine or verify your concerns. - To have your personal information transferred to a third party. - If your personal information has been processed on this basis, you have the right to withdraw your consent. You have the right to withdraw your consent at any time by sending us an email at customercare@caretocasa.com or clicking the unsubscribe link at the bottom of our emails. If your request or concern is not addressed properly, you may file a complaint with the local data protection authority in the EU and Spain.
This Privacy Policy may be updated from time to time. If a change is significant, we will notify you before it takes effect, either on the Site or via email (as required). Any major changes will only apply to personal data gathered after the updated Privacy Policy is implemented.
17. Contact us Please send any questions or issues about our Privacy Policy, as well as any concerns about the security of our Site or Services, to customercare@caretocasa.com